ETI’s Account Managers are the primary point of contact for non-technical support issues and focuses on customer care based on the agency’s needs. The Account Manager handles general customer service requests, managing requests for the new software or services, while being a liaison to the technical support department for technical issues.
ETI’s Account Managers provide an additional layer of customer service for clients, coordinating work on their issues and special projects. Their responsibilities include knowing the people, the business processes, and the system configuration of each of their accounts to ensure customer trust and satisfaction.